I was going to write an article on a new amazing piece of software from a promising sounding start.
The PowerPoint was great.
So were the customer testimonials.
The demo that I was going to base the article was canceled at the last moment because an update failed.
They couldn’t revert to an earlier version or such.
They couldn’t show it to me. It’s Friday. Told me it would be next week before I would be able to see the demo.
I am guessing their (previously?) happy customers couldn’t continue with their work.
So, instead of writing an article, I will ask some questions:
- How well do you test your software before it goes life?
- If it doesn’t work, can you revert or otherwise recover?
- If you can’t, how unhappy will your customers be? How many will you lose?
I will not ask whether or not you have a backup for articles that might suddenly not be able to be written.
Please don’t ask me either.